Malfunctioning Scanners

Mine has been stuck on 38 people in front of me, I think all day? Several hours, at least. It says it was last scanned 1d ago.

I played a new Steam game called "Hot Pot Game" a few days ago and the scanner hasn't picked up on that even though I've earned 13 achievements on 3 different days. I was wondering whether that is related too, in some way.

God, this site is so broken. Same thing today, and now I'm marked as private but I'm not?

RIP my achievement streak...

I’ve been stuck behind 55 people in the queue for updating the achievements for 12 hours now. Still no sign of a fix.

I'm behind 64... it was 65. Has been at least 3 hours.

Just mentioning.

Same, can't complete scan for 2 days now.

I have the same issue. My scanner is "TSA Scanner 4", and the logs show there are issues starting from 06 Aug, around 14:59 UTC: https://truesteamachievements.com/scanner.aspx?scanner=TSA+S... . Some other scanners have issues starting around the same time (scanners 3, 6 and 7), while others seem to be working. Please fix the broken scanners.

Ever since I created my account it has said-
"We are currently downloading your profile information from Steam".
I have everything checked off to get my account working. It's been two days.

Update: I have finally been scanned this morning.

Thank you, whoever fixed it!

Yes, cheers to whomever sorted it.

Thanks everyone, we spotted a misconfiguration with one of the scanner accounts which has been fixed. Glad to see the scans are working as expected.

CT_QFB, I am stepping through a scan with your account now to double check everything.

CT_QFB said:I have stepped through the scanners and the steam APIs are returning 0 games for your account.

If you visit your official steam profile page, this also shows no data.

https://steamcommunity.com/profiles/76561199883912798

This suggests that you still have privacy settings enabled. Until your profile and game history is publicly viewable we won't be able to scan your games and achievements.

You can follow this guide to set your privacy settings correctly.

https://truesteamachievements.com/privacy-settings

No all my settings are set to public and have been since I created the account, I took a few screenshots as proof that the data is there and that is SHOULD be sharable:

1. Privacy settings: https://drive.google.com/file/d/1HebgMU60YafjQ5Vix2O5C41Bu7Q... (sorry for the white at the bottom)

2. Account page: https://drive.google.com/file/d/17YEcIqJ9rXngHXUyHayvvO1BzWd...

CT_QFB said:Uncheck the 'always keep my total playtime private', that's the only required setting that looks off. The others are good. Once changed, the scan should work

Belindo152 said:Tried and sadly still no joy, I think it might be best if my account was deleted because at the moment there isn't any point in having it since it won't update, I'll probably try setting it up again in future.

CT_QFB said:Sorry for the hassle and that it's still not working. I will remove your profile after posting this. Hope to see you back soon, with statistics!

New account, tried again, no luck. I'll give it 24 hours just in case it needs time or something to sync up properly and rescan again tomorrow but if that doesn't work I'm baffled at what the issue could be.

CT_QFB said:I'm as baffled as you are. I will ask a dev to look into your particular case.

Still nothing, I'm going to request this account deleted again as there is no point in keeping it if it can't be updated, I do want to thank Jack and especially Belindo152 for trying to help me though.

Oky strangely it's done a 'partial' scan, it's picked up my Dead by Daylight Achievements but not the ones for Euro Truck Simulator 2.