Bug Reports

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Malfunctioning Scanners

  • erialorerialor158,711
  • erialorerialor158,711
    Posted on 20 November 24 at 21:13
    Flippol said:
    erialor said:
    Missing some games from my 'Games'/'Achievements' lists - didn't notice until after I started posting in Games with missing achievements

    Emi - Christmas Special Achievements
    The Galactic Harem Handbook: Chapter 2 - NSFW Sci-Fi Porn Achievements

    Are both missing in my 'Games'/'Achievements' lists
    There is something weird going on, on Steam's end. I checked your profile on Steam and it shows that you have played the games, but for some reason it does not show your achievements in them.

    I think this is why they are not showing up here.
    Don't know if you did anything - or it was due to me installing the games again and starting them, but now they suddenly registered...

    erialor's achievements in The Galactic Harem Handbook: Chapter 2 - NSFW Sci-Fi Porn

    erialor's achievements in Emi - Christmas Special
  • FlippolFlippol136,048
    Posted on 20 November 24 at 23:09
    Nice, glad that worked.
  • BrogerBroger353,274
    Posted on 02 December 24 at 10:23
    I am having an issue were my steam account has not been private for weeks and yet the scanner will not pick me up and keeps saying my profile is private.
  • FlippolFlippol136,048
    Posted on 02 December 24 at 17:36
    Duckwafer said:
    I am having an issue were my steam account has not been private for weeks and yet the scanner will not pick me up and keeps saying my profile is private.
    I cannot see your games or playtime on your Steam profile. It is indeed private.
  • Sylar90_Sylar90_43,826
    Posted on 08 December 24 at 20:02
    Good evening. I registered today but i can’t see any achievements i’ve earned for any game. Thanks in advance for your help
  • Belindo152Belindo15228,731
    Posted on 12 December 24 at 06:24
    Sylar90_ said:
    Good evening. I registered today but i can’t see any achievements i’ve earned for any game. Thanks in advance for your help
    Looks like your first scan has went through. Welcome to TSA!
  • Posted on 05 January 25 at 17:35, Edited on 05 January 25 at 17:42 by Rumpelstiltskin
    Hi, I registered some days ago, but the scans didn't pick up my achievements (I have achievements only from Family Share yet.)
    I also launched both Family Share games I played and have achievements for them today because I read that Family Share games' scan only works in the past 2 weeks.

    My privacy settings:
    https://i.ibb.co/WBgzyVV/image.png

    I also bought a game just today to have a "full access" account but still nothing.
    I heard this "xml way" of checking if my account is still limited:
    https://i.ibb.co/0GpT44n/image.png
    And after I saw I tried a couple scans but still nothing.

    I can see free games I downloaded but didn't play on my profile and the game I bought but didn't play yet (Twin Sector).
    Maybe I need to give time for TSA and Steam to "communicate" and maybe it will work tomorrow?
  • TopherPettitTopherPettit353,800
    Posted on 07 January 25 at 02:37
    The scanner here has not picked up a completed game over the last couple days. All other sites picked it up "Glass Masquerade 2: Illusions -- Dream weaver" achievement and normally use your share feature. It just not showing up, but other games achievements have been showing up that I played after.
  • Posted on 07 January 25 at 08:35
    Hi! The scanner seems to think that my profile is marked as Private. I have double checked, all settings are marked to be public, and I am able to access my own achievement data in an incognito window. Apologies if this isn't the right place for this.
    It looks like this has been an issue for me since September.
    https://steamcommunity.com/id/chaoticboredom/stats/1016920/a...
    Link to one of my achievement pages as proof.
  • FlippolFlippol136,048
    Posted on 10 January 25 at 17:47
    Rumpelstiltskin said:
    Hi, I registered some days ago, but the scans didn't pick up my achievements (I have achievements only from Family Share yet.)
    I also launched both Family Share games I played and have achievements for them today because I read that Family Share games' scan only works in the past 2 weeks.

    My privacy settings:
    https://i.ibb.co/WBgzyVV/image.png

    I also bought a game just today to have a "full access" account but still nothing.
    I heard this "xml way" of checking if my account is still limited:
    https://i.ibb.co/0GpT44n/image.png
    And after I saw I tried a couple scans but still nothing.

    I can see free games I downloaded but didn't play on my profile and the game I bought but didn't play yet (Twin Sector).
    Maybe I need to give time for TSA and Steam to "communicate" and maybe it will work tomorrow?
    Family Share games are not picked up by TSA. Only games that your account actually owns. Once you unlock achievements in games that your account owns they should show up here.
  • FlippolFlippol136,048
    Posted on 10 January 25 at 17:53
    ChaoticBoredom said:
    Hi! The scanner seems to think that my profile is marked as Private. I have double checked, all settings are marked to be public, and I am able to access my own achievement data in an incognito window. Apologies if this isn't the right place for this.
    It looks like this has been an issue for me since September.
    https://steamcommunity.com/id/chaoticboredom/stats/1016920/a...
    Link to one of my achievement pages as proof.
    To confirm with you, everything seems to be looking good now?
  • Posted on 10 January 25 at 21:39
    Flippol said:
    Rumpelstiltskin said:
    Hi, I registered some days ago, but the scans didn't pick up my achievements (I have achievements only from Family Share yet.)
    I also launched both Family Share games I played and have achievements for them today because I read that Family Share games' scan only works in the past 2 weeks.

    My privacy settings:
    https://i.ibb.co/WBgzyVV/image.png

    I also bought a game just today to have a "full access" account but still nothing.
    I heard this "xml way" of checking if my account is still limited:
    https://i.ibb.co/0GpT44n/image.png
    And after I saw I tried a couple scans but still nothing.

    I can see free games I downloaded but didn't play on my profile and the game I bought but didn't play yet (Twin Sector).
    Maybe I need to give time for TSA and Steam to "communicate" and maybe it will work tomorrow?
    Family Share games are not picked up by TSA. Only games that your account actually owns. Once you unlock achievements in games that your account owns they should show up here.
    Interesting.
    I have a friend, who has Aragami achievements here on TSA and he got the achievements through Family Share.
  • Belindo152Belindo15228,731
    Posted on 11 January 25 at 11:16
    Rumpelstiltskin said:
    Interesting.
    I have a friend, who has Aragami achievements here on TSA and he got the achievements through Family Share.
    According to the scanner pages:

    - Games played through Steams "Family Sharing" service must have been played within the past two weeks in order to scan.
    Can you let me know some game names so I can have a closer look?
  • Posted on 11 January 25 at 13:01
    Remco1986 said:
    According to the scanner pages:

    - Games played through Steams "Family Sharing" service must have been played within the past two weeks in order to scan.
    Can you let me know some game names so I can have a closer look?
    Sure thing,
    There are 2 games:
    MONSTER HUNTER RISE
    Darksiders Genesis

    I launched both games on 5th of january after I read the sentence you wrote.
    I was thinking that maybe TSA doesn't pick them up because these achievements were earned before my TSA registration and these are Family Share games?
    Maybe if I earn achievement in any of them it can solve it?
    But then what if somebody has all achievements in a case like mine for a game?
  • FreylingFreyling44,725
    Posted on 11 January 25 at 16:33
    Hey im completely new here and I have a slight issue. So when i scanned my stuff (My steam is public), it didnt really register anything as "Games". In the Platform summary I see that my Games are listed somewhere but in my Profile it still says no Achievements and no Games on Steam. How can I fix that?
  • FlippolFlippol136,048
    Posted on 11 January 25 at 20:22
    Freyling said:
    Hey im completely new here and I have a slight issue. So when i scanned my stuff (My steam is public), it didnt really register anything as "Games". In the Platform summary I see that my Games are listed somewhere but in my Profile it still says no Achievements and no Games on Steam. How can I fix that?
    Your achievements and playtime are currently not public. Game details need to be public and the "Always keep my total playtime private even if users can see my game details." checkbox needs to be unchecked on your Steam privacy settings.
  • Posted on 12 January 25 at 09:17
    I'm new to the website but when I look at my Steam achievements, the timestamps don't match what it shows on Steam PC app for time of unlock?
  • Jenova_20Jenova_20114,539
    Posted on 17 January 25 at 10:39
    I'm missing two Civilization 6 Pirates DLC achievements. I got 3 this morning and have scanned twice, but only 1 shows up. I'm still missing recognition of "I want you to hit me as hard as you can" and "I am pirate King!".
  • Jenova_20Jenova_20114,539
    Posted on 21 January 25 at 10:04, Edited on 22 January 25 at 14:39 by Jenova_20
    My issue appears to have been fixed.
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