Bug Reports

Found something that doesn't work right? Let us know and we'll look into fixing it

Malfunctioning Scanners

  • SolarisSolaris268,339
    Posted on 13 April 17 at 13:14
    Thanks for fixing scanner 2.
  • MurdocrMurdocr70,054
    Posted on 13 April 17 at 15:36
    Thanks guys! All scenned now. Fingers crossed scanner 2 keeps working now.
  • ChefmoleChefmole162,609
    Posted on 19 April 17 at 23:22
    The scanners seem to be stuck
  • yobokkieyobokkie635,597
    Posted on 20 April 17 at 05:46
    Yeah Scanners are definitely stuck for me too... trying to get to 365 day streak, and I'm on day 358, hopefully when it's fixed it will fix my streak too, haha.smile
  • Posted on 20 April 17 at 08:02
    Scanners are not working. Tried sending update request twice but hasn't shown anything after yesterday. I think I'm under Scanner 3.
  • thirtysmooththirtysmooth407,572
    Posted on 20 April 17 at 09:16
    The scanners are all back online. Thanks for the update, guys.
  • RVallantRVallant287,987
    Posted on 26 April 17 at 13:28
    Scanner 6 is being stubborn about update me when forcing it manually. I've used up all my 24 hour scans apparently, so can't poke it any more. ;_;
  • Posted on 26 April 17 at 15:39
    RVallant said:
    Scanner 6 is being stubborn about update me when forcing it manually. I've used up all my 24 hour scans apparently, so can't poke it any more. ;_;
    Scanner 6 looks to be working fine to me, and I just checked the logs and it looks like it didn't fail at all for your scans - what are you missing?
  • QuistyQuisty142,841
    Posted on 26 April 17 at 16:02, Edited on 26 April 17 at 16:03 by Quisty
    That's odd. I've been having the same problem here and on Astats. I forced a scan and nothing came up despite gaining 5 more achievements. Maybe it has something to do with yesterday's Steam maintenance?
    Also I don't see any new friend achievements in the activity feed and they are usually quite active.
  • Posted on 26 April 17 at 16:34
    Scanner 3 malfunctioning again

    Requested twice but no update to achievements
  • Posted on 26 April 17 at 17:07
    I think something must be going wrong yesterday/today. Achievements of April 25th aren't getting recognized for me here. Should have 3 yesterday, one today, but nothing was recognized with the automatic scan this morning. Requesting an Update says it has been completed, but no achievements show either.

    For me, there should be two achievements in Crimsonland on the 25th, one for Gemcraft yesterday and one today.
  • FlippolFlippol135,978
    Posted on 26 April 17 at 17:15, Edited on 26 April 17 at 17:16 by Flippol
    Same here. A bunch of my achievement from yesterday have not been recorded.
  • SolarisSolaris268,339
    Posted on 26 April 17 at 18:21
    Just chiming in to say my achievements from yesterday haven't been scanned either. I played through Zup! 3 yesterday so that's a LOT of missing achievements. laugh
  • DarukDaruk182,685
    Posted on 26 April 17 at 18:46
    Same on Pro Scanner. Still scanning but none achievement added since yesterday... Seems to be occuring for all Pro Scanner users...
    ----- TiCyrillou a.k.a. Darûk
  • paulxx62paulxx62462,605
    Posted on 26 April 17 at 19:04, Edited on 26 April 17 at 19:06 by paulxx62
    Same for me, not updating on Astats or Metagamerscore either must be Steam
    paulxx62
  • Pitupatu71Pitupatu71289,697
    Posted on 26 April 17 at 21:11
    Same for me facepalm
  • QuistyQuisty142,841
    Posted on 27 April 17 at 03:15
    Working fine again. Here and on AStats toast
  • TrinsecTrinsec265,068
    Posted on 04 May 17 at 17:15
    Scanner 1 seems to be hanging.
  • MortyMorty304,693
    Posted on 05 May 17 at 07:58
    Scanner 1 is still MIA :)
  • thirtysmooththirtysmooth407,572
    Posted on 05 May 17 at 11:06
    Scanner 1 is back up and running.
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