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Account Syncing Issue

  • snavissnavis51,982
    Posted on 06 December 15 at 04:36
    Hi my account shows me having only 3 games. Can someone run a full scan or something? Thanks
  • Posted on 20 December 15 at 05:42
    I'm having the same issue despite trying to scan a few times over. I think part of the issue is --- from what I've learned from other people's posts -- is that because when I initially signed up I was set to private and then removed that after the initial scan. It picked up the game I started & played post signing up (Emily is Away) but nothing else.

    Any help for snavis or myself is much appreciated :D
  • snavissnavis51,982
    Posted on 21 December 15 at 17:34
    That is also what happened to me. When I signed up my steam profile was set to private and now even though my profile is public, TA wont update any games I already had. I saw a topic somewhere where the admins were running a full scan or something for people with the same problem as us but I cant find that topic anymore. Any help from the admins would be awesome.
  • Removed Gamer

    Removed Gamer

    Posted on 21 December 15 at 18:57, Edited on 21 December 15 at 19:53 by
    I'm not getting scanned... Which profile setting is this? I don't see an "achievement details" setting...

    Found it, it's the "profile status" setting which needs to be put on "everyone" before TSA can scan you.
    STAR WARS!
  • Posted on 21 December 15 at 21:25, Edited on 21 December 15 at 21:25 by TheIcemanSteameth
    My account was set to Friends Only, so I changed it to Public. However, it is still not scanning anything, and all the indicators are still showing the spinners. Any ideas?
  • Posted on 21 December 15 at 23:57
    TheIcemanSteameth said:My account was set to Friends Only, so I changed it to Public. However, it is still not scanning anything, and all the indicators are still showing the spinners. Any ideas?I'm having the same issue as this. cry
    Press X to Shaun/Jason
  • Posted on 22 December 15 at 15:09
    me too, changed to public it is still not scanning anything
  • ThirockThirock44,225
    Posted on 31 December 15 at 15:42
    TheIcemanSteameth said:My account was set to Friends Only, so I changed it to Public. However, it is still not scanning anything, and all the indicators are still showing the spinners. Any ideas?Where can I change?
  • snavissnavis51,982
    Posted on 01 January 16 at 04:15
    the other 143 games is still not showing up even after normal snyc
  • Removed Gamer

    Removed Gamer

    Posted on 01 January 16 at 18:48
    Thirock said:TheIcemanSteameth said:My account was set to Friends Only, so I changed it to Public. However, it is still not scanning anything, and all the indicators are still showing the spinners. Any ideas?Where can I change?Go onto Steam, go to your profile, go to edit profile, go to privacy settings.
    STAR WARS!
  • Posted on 01 January 16 at 23:07
    Hi Snavis,

    Sorry for the slow reply, I have only just come across your message.

    I have resubmitted your profile for a full scan - please allow up to 24 hours for it to complete.

    If there are still issues after this time, shoot me a PM and I will escalate it to the web development team.

    Regards, and please accept my apologies for the delay,

    TSA Investigations Manager
  • snavissnavis51,982
    Posted on 02 January 16 at 19:16
    Awesome, my account is up to date. Thank you!
  • MammbosMammbos100,670
    Posted on 06 January 16 at 17:06
    well my steam profiel was already on public so that is nto why this issue happens ( happened to me as well)
  • Posted on 06 January 16 at 17:08
    mammbos said:well my steam profiel was already on public so that is nto why this issue happens ( happened to me as well)Requested a full rescan of your account, hold tight smile
  • MammbosMammbos100,670
    Posted on 06 January 16 at 17:12
    i spammed the scan as well. seems to be getting all the games slowly now. went from 3k to 30k :P
  • Posted on 06 January 16 at 17:14
    mammbos said:i spammed the scan as well. seems to be getting all the games slowly now. went from 3k to 30k :Ptoast
  • Posted on 30 November 16 at 22:17
    facing a similar issue too.. changed the privacy settings on Steam... what should I do next?

    *bump*
    - Alan
  • thirtysmooththirtysmooth362,774
    Posted on 01 December 16 at 08:03
    alanrodrigues400 said:
    facing a similar issue too.. changed the privacy settings on Steam... what should I do next?

    *bump*
    I've requested a full scan on your account which will hopefully fix your issue.
  • TattersTatters21,614
    Posted on 01 December 16 at 21:20
    I'm also having this problem, doesn't seem to be picking up all my achievements
  • thirtysmooththirtysmooth362,774
    Posted on 02 December 16 at 10:51
    Tatters said:
    I'm also having this problem, doesn't seem to be picking up all my achievements
    Scanning now...
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