Bug Reports Archive

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Steam and TrueAchievements are not linked.

  • Posted on 04 January 25 at 11:03
    Well. I am very grateful to the administrators for fulfilling my request to delete my TSA account (I used to play really trashy games and even played SAM to unlock achievements). Now I have become an honest gamer, and I realized that the value of achievements increases when you unlock an achievement honestly. Therefore, all my achievements on Steam are now obtained honestly (not counting those that were automatically imported from RGSC, Ubisoft and EA launchers in one day, one hour and one minute).

    And here I am on a new account. There are no more trashy achievements on my Steam and I try to complete games 100%.
    But I ran into trouble that I can't link my Steam account in the window https://truesteamachievements.com/login-linking with the message "Sorry, this account is already linked to another profile.", and my TrueAchievements account in the window https://truesteamachievements.com/account-linking with the message "That gamer is already linked to a different account on TrueAchievements".
    In both cases, the site reports that KatyonaKateyka's account is linked to another TSA account.
    But...
    You...
    Deleted my old account where KatyonaKateyka's account was linked.
    And I registered again...
    Why is that?
    I have the same e-mail, nickname, etc.
    But I can't link my TA and Steam accounts.
    Sorry, is it possible to solve this issue too?
    I am very grateful once again that you deleted my TSA account and allowed me to register again with the same nickname and e-mail.
    But I would like to increase the security of my account by linking my TA - KatyonaKateyka, as well as Steam - KatyonaKateyka.
  • Posted on 06 January 25 at 17:31
    I would like to add that I somehow managed to link my Steam account using the link https://truesteamachievements.com/login-linking . Apparently, this happened after logging out of the account and re-logging in through my Steam, and automatic linking occurred.

    I am writing just for information. My profile is fully functional, and I am happy with the site, but I encountered a problem with the TrueAchievements, Google and Reddit linking functionality. These three accounts are also linked to the previous deleted account.

    Honestly, if I knew that there would be such consequences, I would not distract the admins from the real problems, and would not ask to delete my profile so that I could register again.
    But for me, as a perfectionist (lol xD), it was really important to delete the content on the Steam page, and rescan the profile, albeit in a very difficult way by deleting the account.
  • JackJack7,617
    Posted on 10 January 25 at 10:39
    Thanks for your report. Would you please let me know the name of your old Steam account and I can double check the link records - it sounds like there may be a table where there is some orphaned data.

    Thanks in advance.
  • Posted on 10 January 25 at 11:42
    Jack said:
    Thanks for your report. Would you please let me know the name of your old Steam account and I can double check the link records - it sounds like there may be a table where there is some orphaned data.

    Thanks in advance.
    Okay, Jack, I'll tell you my old Steam account. But what exactly?
    If it's the login (then I'll send it to you in a private message, just like the other data that SteamDB tells me).
    And what exactly should I tell you?
    Here's my public Steam account:
    URL: https://steamcommunity.com/id/KatyonaKateyka/
    This is my only Steam account, I don't have any others.

    And if you want to know about the old TSA account, I wrote a post here:
    How do I remove my TSA account?
  • JackJack7,617
    Posted on 13 January 25 at 09:15
    Thank you for the extra information, this gives me enough information to have a deeper dive into this.
  • Posted on 21 January 25 at 15:54
    Jack said:
    Thank you for the extra information, this gives me enough information to have a deeper dive into this.
    Thanks, Jack!
    It would be great if you could solve the "orphaned data" issue.
    I feel pretty safe with my account linked to my email and my Steam account, but it would be great to link to TrueAchievements, Google, and Reddit accounts as well.
  • JackJack7,617
    Posted on 06 June 25 at 09:24
    Thank you very much for the additional information, and apologies for the delayed reply.

    I have tracked down the link records that still existed between your old deleted account and your TrueAchievements account.

    I have linked your TA and TSA accounts for you.

    Please let me know if there's anything else.
  • Information
    Posted on 03 July 25 at 08:07
    This post was archived by Jack
  • Posted on 13 July 25 at 18:39, Edited on 13 July 25 at 18:39 by KatyonaKateyka
    Hi, Jack! Sorry for the delay in replying. But I found that the problem still persists.
    Thanks for keeping the issue in mind. But unfortunately it is still not resolved and TSA does not allow to link to TA KatyonaKateyka account, as well as Google and Reddit :(
    Screenshot: https://ibb.co/VW1r2s2J
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