Bug Reports

Found something that doesn't work right? Let us know and we'll fix it

Post here to request a Full ReScan

  • thirtysmooththirtysmooth362,436
    Posted on 26 July 17 at 07:30
    REX said:
    I'm missing some achievements. Can you full rescan my account plz?
    How does you account look now?
  • ERRORERROR378,483
  • TassimmoTassimmo141,800
    Posted on 27 July 17 at 15:27
    I would like to ask for a full rescan as well.
    My not anymore game "Thea: The Awakening" gets shown and e.g. its achievements getting picked for ToDo-Lists, but I did refund it in time and so no longer own it.
    Thanks in advance :)
  • Posted on 29 July 17 at 14:24
    I need a full rescan as well, thanks!
  • Posted on 04 August 17 at 20:17
    My best days should show 04/08/17 which is today (1800+ achievements) instead it shows as 5th August which is yet to come.
  • Posted on 11 August 17 at 11:24
    Please can I get a rescan. My games are not displaying their percentages correctly
    Kamikaze424
  • flinkmanflinkman257,933
    Posted on 12 August 17 at 14:39
    Hello, can I please also have a full rescan? I suspect demos, removed games etc. to be missing from my stats. Thanks in advance :)
  • thirtysmooththirtysmooth362,436
    Posted on 14 August 17 at 06:45
    Kamikaze424 said:
    Please can I get a rescan. My games are not displaying their percentages correctly
    flinkman said:
    Hello, can I please also have a full rescan? I suspect demos, removed games etc. to be missing from my stats. Thanks in advance :)
    Could you let me know if your accounts are fixed now?
  • Posted on 14 August 17 at 17:19
    Could I have a full re-scan? It seems to not be detecting games that are completed are 'completed' - I'd have to go through and flag each game for it to be scanned, and I don't want to do that for like 175 games.
  • flinkmanflinkman257,933
    Posted on 14 August 17 at 19:10, Edited on 14 August 17 at 19:59 by flinkman
    Something still seems to be the matter, as completionist.me and AStats count 17609 cheevos, while TSA counts 17514. I haven't researched yet which games are affected.

    //edit: cme counts 467 games, TSA counts 441, so 26 games with 95 achievements are missing.

    //edit2: I've compared the scanned items and compiled a list:
    Angels That Kill Demo
    APE OUT Playable Trailer
    Blob From Space Demo
    Blue Rose Demo
    COLINA: Legacy Demo
    Concursion Demo
    Cursed Sight Demo
    Dark Train Demo
    Dead Army - Radio Frequency
    Discouraged Workers Demo
    Enigma Prison Beta
    Flat Kingdom Paper's Cut Edition Demo
    Just Ignore Them [ Demo ]
    Lost in Secular Love Demo
    Minecraft: Story Mode - A Telltale Games Series - Episode 1
    Mu Complex Demo
    Reality Incognita Demo
    She Remembered Caterpillars Demo
    Teslagrad Demo
    The Darkside Detective Demo
    The Keep Demo
    The Multidimensional Underwear Drawer Demo
    The Stanley Parable Demo
    Unhack 2 Demo
    Unreal Development Kit
    Unstoppable Gorg Demo
    Without Within 2 Demo

    I've tried adding and scanning Angels That Kill Demo manually, but it didn't work.

    Since almost all of them are demos, I guess the detection for those might be bugged in general.

    //edit3: I managed to add the missing games to my profile. Sorry for self-editing this much, my issue is now resolved.
  • thirtysmooththirtysmooth362,436
    Posted on 15 August 17 at 06:47
    tsupertsundere said:
    Could I have a full re-scan? It seems to not be detecting games that are completed are 'completed' - I'd have to go through and flag each game for it to be scanned, and I don't want to do that for like 175 games.
    How does your account look now?
  • Posted on 15 August 17 at 18:34
    My best days should show 04/08/17 which is today (1800+ achievements) instead it shows as 5th August which was yet to come at the moment of posting. In streaks it shows up correctly as 4th August, but in Best Days it shows up as 5th. I asked for a full Re-Scan, not sure if it was skipped.
  • Posted on 15 August 17 at 20:21
    thirtysmooth said:
    tsupertsundere said:
    Could I have a full re-scan? It seems to not be detecting games that are completed are 'completed' - I'd have to go through and flag each game for it to be scanned, and I don't want to do that for like 175 games.
    How does your account look now?
    Perfect! Thank you very much.
  • freezeman42freezeman42411,361
    Posted on 19 August 17 at 12:59
    Hi there!! I registered a few days ago and got a scan.. The thing is that it's telling me I only have 7 completed games whenin reality I have 200 perfect games.. is it possible to update this or get a rescan?
    Thanks a lot in advance for the clarification!
    Have a nice day!!
  • Posted on 19 August 17 at 13:58
    NEED FULL RESCAN PLEASE
    MICHAEL
  • Posted on 21 August 17 at 07:54
    can someone please do a full rescan I have checked my steam account everything is set to public my steam id is correct I have around 100 games none of which are showing up tsa scanner 7 says I'm still private even though I'm set to public not sure how to fix???
    MICHAEL
  • freezeman42freezeman42411,361
    Posted on 22 August 17 at 11:04
    Hope to get it soon too! It seems you can do it manually on each game you have 100% to force it to update.. but it's long doing this for 200 games =P
  • MyrhialMyrhial61,081
    Posted on 22 August 17 at 21:38
    Could I please have a full rescan? When I ask to include games on the next scan it will pick them up but doing this manually for each game is proving to be a pain. I'm also lacking a bunch of entries under completion times.
  • thirtysmooththirtysmooth362,436
    Posted on 23 August 17 at 07:35
    1978redfox said:
    can someone please do a full rescan I have checked my steam account everything is set to public my steam id is correct I have around 100 games none of which are showing up tsa scanner 7 says I'm still private even though I'm set to public not sure how to fix???
    It looks like you're on a limited Steam account which is why the scanners can't pick up anything on your account. More details on this can be found here:

    https://support.steampowered.com/kb_article.php?ref=3330-IAG...
  • Posted on 24 August 17 at 10:05
    My issue still exist. Not sure if I was added to full rescan.
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