Bug Reports

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Malfunctioning Scanners

Trinsec264,837

Posted on 22 January 17 at 10:27
Scanner 1 doesn't seem to work for a while now.
TrueSteam30

Posted on 22 January 17 at 11:17
Trinsec said:
Scanner 1 doesn't seem to work for a while now.
Fixed, thanks. And I've put in place a check to stop that happening again.

kwynn said:
I think this is the correct thread for this. Lately I'm noticing that my achievements are only picked up if I do a forced scan. This has been going on for a while where I'll get achievements on one day and the next morning I'll see that the scanner ran but no achievements appear in my feed. I do a forced scan and the achievements appear. I got an achievement this morning and just noticed that the scanner ran but nothing new showed in my feed - did a forced scan and the achievement now shows. I check the scanner and my gamertag appears twice in a row - once at 16:46 for 0 seconds with no achievements, immediately followed at 16:52 (when I did the forced scan) for 9 seconds and 1 achievement.

Not sure what is going on with that but figured I'd post it. I'm on TSA Scanner 1.
We had implemented some new code to hopefully scan achievements automatically much more frequently, I'll check how much difference it's made now
Rocky7up144,346

Posted on 22 January 17 at 12:54
Scanner 4 seems to be stuck after 1st scan.
TrueSteam30

Posted on 22 January 17 at 17:04
Rocky7up said:
Scanner 4 seems to be stuck after 1st scan.
It was scanning someone with 4000 games, unfortunately they take a lifetime to run
Rocky7up144,346

Posted on 22 January 17 at 17:13
TrueSteam said:
Rocky7up said:
Scanner 4 seems to be stuck after 1st scan.
It was scanning someone with 4000 games, unfortunately they take a lifetime to run
Thanks for letting me know! :D
Shinnizle172,965

Posted on 22 January 17 at 19:52
TrueSteam said:
Rocky7up said:
Scanner 4 seems to be stuck after 1st scan.
It was scanning someone with 4000 games, unfortunately they take a lifetime to run
Another one of my people
Broke is a state of wallet. Poverty is a state of mind.
mrbellek18,358

Posted on 23 January 17 at 08:22
mrbellek said:
Most of my timeline just disappeared yesterday and new achievements are not showing up. Only a few from today show up, and a rescan doesn't help. ANything older than today disappeared from my feed, but my games still show stuff unlocked, but looking my my friend feed (or archive) it doesn't show up either.

Last scanned says scanner 4.
My feed seems to work normally now, it's just that unlocking very many achievements in a short time (i.e. literal thousands in a few hours) pushes a lot of feed items 'off the screen'. Reported.
TrueSteam30

Posted on 23 January 17 at 14:47
I've been working on the scanners today. I'm hopeful that I've made some good progress on all fronts.
kwynn116,587

Posted on 25 January 17 at 17:41
TrueSteam said:
kwynn said:
I think this is the correct thread for this. Lately I'm noticing that my achievements are only picked up if I do a forced scan. This has been going on for a while where I'll get achievements on one day and the next morning I'll see that the scanner ran but no achievements appear in my feed. I do a forced scan and the achievements appear. I got an achievement this morning and just noticed that the scanner ran but nothing new showed in my feed - did a forced scan and the achievement now shows. I check the scanner and my gamertag appears twice in a row - once at 16:46 for 0 seconds with no achievements, immediately followed at 16:52 (when I did the forced scan) for 9 seconds and 1 achievement.

Not sure what is going on with that but figured I'd post it. I'm on TSA Scanner 1.
We had implemented some new code to hopefully scan achievements automatically much more frequently, I'll check how much difference it's made now
Just wanted to report that this seems to be functioning now. I got a couple of achievements and waited until the scanner ran and it picked up both achievements without having to do a force scan.
TrueSteam30

Posted on 25 January 17 at 20:15
kwynn said:
Just wanted to report that this seems to be functioning now. I got a couple of achievements and waited until the scanner ran and it picked up both achievements without having to do a force scan.
That's great news, thanks for posting!
Shylight297,489

Posted on 29 January 17 at 07:12
Scanner 5 hasn't picked up any of my achievements in the last 3 days.
shezzor370,713

Posted on 29 January 17 at 15:59
I'll second that. Scanner 5 seems to be malfunctioning, no achievements recorded in the last couple of days :/
TrueSteam30

Posted on 29 January 17 at 16:10
shezzor said:
I'll second that. Scanner 5 seems to be malfunctioning, no achievements recorded in the last couple of days :/
In the last 3 days it's added this many achievements:

2017-01-27 6,726
2017-01-28 6,654
2017-01-29 8,652

that's pretty much the same as any other scanner.

Please could you post an example of an achievement you are missing?
Shylight297,489

Posted on 29 January 17 at 16:56
Here's a screenshot comparison of my Steam activity and TSA feed: http://imgur.com/a/vEj8y

As you can see, I got various achievements, but TSA activity just cuts off after 26th. It stopped indexing me properly ever since its scan happened when my profile returning 503 for a while I think.
andersgeek331,317

Posted on 29 January 17 at 18:15, Edited on 29 January 17 at 23:02 by andersgeek
Not sure whether this is the right thread for this, but:

TSA doesn't pick up the achievements for the game Shooting Stars! for me. Last scan was with Scanner #1.
The game and its achievements appear to be in TSA's system, but neither idle nor forced scan pick it up. Other games are scanned properly.

Shooting Stars Achievements
link hidden

edit:
Has been picked up now. If someone did something: Thank you very much. Otherwise: Disregard, please.
Teddy43,834

Posted on 29 January 17 at 19:25, Edited on 31 January 17 at 16:26 by Teddy
Four achievements that i did on steam:

Chompy Chomp Chomp: All The Way
The All The Way achievement in Chompy Chomp Chomp worth 19 pointsClear 16 waves in arcade mode

Verdict Guilty: 7 Hits!
The 7 Hits! achievement in Verdict Guilty worth 11 pointsPerform a 7 hit combo in arcade mode

Table Top Racing: World Tour: Overdrive!
The Overdrive! achievement in Table Top Racing: World Tour worth 22 pointsOvertake 500 cars in Overtake Mode.

Ride:Game: It's better with friends
The It's better with friends achievement in RIDE worth 21 pointsComplete 20 online races

I'm trying the force update but even with that, the achievements doesn't appear here on the site, my steam profile is public and the games and its achievements are on the system.

Edit: i did 1 force update that picked up three achievements but one is missing yet.

Edit 2 : i think the scanners are working properly now, picked up the last achievement :D
shezzor370,713

Posted on 29 January 17 at 22:33
TrueSteam said:
In the last 3 days it's added this many achievements:

2017-01-27 6,726
2017-01-28 6,654
2017-01-29 8,652

that's pretty much the same as any other scanner.

Please could you post an example of an achievement you are missing?
I meant for my TSA profile, apologies if that wasn't clear. For example, I've recorded achievements in both Bioshock Remastered and Morphine today but have not been added to my TSA profile even after a forced scan.
Maluno695,532

Posted on 30 January 17 at 12:09, Edited on 30 January 17 at 12:13 by Maluno
The scanners have been working terribly for the past days. I often spend the 3 daily scans trying to update it (with large time intervals in between) so as not to lose the streak, and nothing happens until at some point much later it does update (I realize whenever it updates it restores the apparently lost streaks, but that isn't my point).

I've noticed that when I 'Force Update', it will often say there is no one in front of me and when scanners worked normally that meant if i refreshed the page in a couple of minutes things would be updated as intended, or when the 'scan is complete' message showed up.

These days it remains on 'being scanned by TSA Scanner X', and I've noticed that if I refresh the page and the green icon for Force Update is greyed out it means you're queued for the update (or at least that's what hovering the mouse over the icon tells you). So after waiting maybe 10 minutes and refreshing, if the Force Update icon was available again, normally the new achievements would show up. Lately they don't even when it becomes available again.

Would be lovely if that could be fixed. I realize Steam has had some community problems in the past days, but in the last attempt everything seems normal as per steamstat.us (or updating other tracker sites).
Lenor224,575

Posted on 30 January 17 at 12:50
Scanner 2 is not working for me.
PlanFromSpace75,298

Posted on 30 January 17 at 14:10
Signed up to the site recently, scanner does not seem to be functioning correctly...it picked up one achievement I got in dead by daylight but ignored multiple achievements in payday 2 and borderlands 2 and ive tried scanning once a day for a few days now.